Sai Drycleaners and Laundry Service is happy to provide you with drycleaning services. Subject to your compliance with and acceptance of the terms and conditions set forth below. Your use of our service indicates your agreement to be bound by the terms and conditions contained herein. This agreement is strictly between Sai Drycleaners and Laundry Service and its customers and does not in any way constitute or imply any relationship with any other parties.
Order:
You can visit our website “saidrycleaners.com” and schedule a pick up and delivery or you can directly visit our store during working hours and drop your dryclean clothes.
Self Drop off orders:
You will be given a Bill/Receipt, check the Bill/Receipt order for final count and description. The goods will be delivered to the bearer of and on presentation of the receipt, the holder of which shall be deemed to be the rightful owner.
Should the receipt be lost, a written report should be made to Sai Drycleaners and Laundry Service reserves its right to call for such indemnity as it considers necessary in the circumstances of the case. Lost Bill/Receipt will require ID, and you will need to sign for the order collected.
Check your order is complete in the shop, the customer shall be deemed to have approved the goods on delivery and no claim whatsoever shall be entertained by Sai Drycleaners and Laundry Service after the goods have left the premises or delivered to the customer.
Home Pickup & Delivery:
Up on scheduling your dryclean on our website, a staff will attend your residence for pick-up and delivery.
Pick-up and delivery will be our top priority. We will try to honor the scheduled timings that you have specified for the pick-up and delivery. We have spent many hours and tested a range of different procedures to help ensure that your pick-ups and deliveries arrive when expected, however, due to certain restrictions and delays, Sai Drycleaners and Laundry Service will not be held responsible.
There may be many service delays due to unforeseen circumstances, including but not limited to weather, traffic, road emergencies, accidents, and road blocks, as well as other problems that are not within our control. There might be unusual circumstances which make it impossible to deliver your order during the scheduled day. We will do all that and will keep you fully informed using text messages or telephone. Our policy is that if we cannot deliver on the expected day, it will be delivered immediately the following working day.
If after placing the order, a customer becomes aware the Sai Drycleaners and Laundry Service staff will not be able to collect or deliver to their address at that time due to any circumstances, the customer must inform us as soon as possible. The company will endeavor to agree another convenient time, but this would be subject to availability by time and date.
If the Sai Drycleaners and Laundry Service staff visits the address within the scheduled time and there is no response or is unable to gain access, the customer will be informed. In such circumstances, the company will endeavor to agree another convenient time, but this would be subject to availability by time and date.
Please be advised that if you do not notify us, we are unable to reach you and if you are not present at the time you have chosen for a pick-up or delivery, we will come back for another attempt. After the second attempt to pick-up or delivery your clothes back to you and we are still unable to reach you, then you will incur a Rs.50/- charge for missed Pick-up or delivery and must contact us and choose another time to have the clothes picked or returned.
Please be advised that it is against our wishes to charge you more in addition to your dryclean bill. However, please understand that we will be on a very busy delivery schedule, and our routes are time constrained. We must make up for the operational costs of delivery vehicles fuel and time. If your pick-up or delivery timings change, you may please notify us at least two (2) hours prior to the scheduled pick-up or delivery, in order for us to better suit your convenience.
Sai Drycleaners and Laundry Service reserves the right to not accept an order or cancel an order if there is reason to suspect staff may be at risk of physical or verbal abuse or if there have been problems of the customer not opening the door to a pick-up or delivery previously or difficulties of access to the premises.
Where an order requires pick-up or delivery above the third floor, should there be no access by lift, either permanently or temporarily, Sai Drycleaners and Laundry Service reserves the right to decline the pick-up or delivery. Sai Drycleaners and Laundry Service would want to be helpful in these situations and would request that the customer contact them and make them fully aware of the situation and needs. Where it is possible, practical and not a health or safety issue, Sai Drycleaners and Laundry Service will endeavor to explore ways to still help the customer but cannot guarantee to be able to do so.
In some cases like stain care, Household items cleaning; cleaning charges will be assessed after the items reached our processing centre, we will inform the customer the amount to be paid for the cleaning before we process, if we failed to inform and processed your garments then there won’t be any extra charges.
House hold items and Alterations/Repairs charged as per the size or amount of work required to clean or repair the item, an approximate estimate will be billed to the customer by the time of taking order but the final charges will be available after inspection of the item at workshop, if there is any difference in the charges that will be informed to the customer prior to cleaning and item will be cleaned only after customers approval.
Pick-up & Delivery is free for all the orders above Rs.250/- if the order value is less than Rs.250/- customer will be charged Rs.50/- for pick-up and delivery.
When items are handed over to us here at Sai Drycleaners and Laundry Service, we handle these said items with the utmost care. Our cleaning staff individually inspects each garment and chooses the best way to clean them. We will always individually inspect clothes for Dry Cleaning but keep in mind that we will always look at the wash care label of the garment for the manufacturers specified cleaning instructions.
Although we are unable to accept responsibility for loss or damage to beads, crystals, sequins, buttons, diamante’s, pearls, buckles, metals etc., due to their inherent unsuitability for dry cleaning, we have unrivaled skill and experience in identifying the most appropriate cleaning methods for each specific piece having examined it’s decorative components.
This is a design issue rather than a cleaning one – we have to rely to a certain extent on the fact that the dressmaker/ manufacturer has attached the beads adequately and has used beads which are suitable for dry cleaning – although we will of course do our best to check and test the components before cleaning.
Because garments have the tendency for wear and tear, we cannot be held responsible for the weaknesses that garments have due to this aspect. Items such as, but not limited to, suede, leather, and fur have the tendency to weaken over time. Responsibility must also be disclaimed for other aspects of the garments, such as trimmings, buckles, belts, beads, buttons, and sequins etc… In the dry cleaning process, we cannot guarantee that the garments will not shrink or change color or lose color.
All such items are cleaned at the owner’s risk, as Sai Drycleaners and Laundry Service will not take responsibility under any circumstances.
Stain Care: Sai Drycleaners and Laundry Service does not guarantee the removal of all stains. Customers are responsible to mention all the stains when they leave the garments with us. By leaving your stained items with us for stain care; you confirm that you accept our terms and conditions. We will only process stained items under owner’s risk, and the results can not be guaranteed. This means, in the event that the chosen method of processing damages your item we will not be held liable, it is entirely at your own risk.
We aim to remove all stains but in some cases this is not possible. The chances of stain removal are reduced if any non-professional techniques have been applied such as the use of water or soda etc…
We treat problematic stains with great caution but sometimes to achieve results we need to use harsher techniques and chemicals. We may not be able to guarantee the results.
We do not promise to remove or treat any stain that is on any article of clothing. We will try our best, however, some stains will be tough to remove. However, there are some stains that have been scientifically proven to only appear in the presence of water or heat. Such stains have a sugar base, like stains from alcohol or juice.
Much as we would dearly love to guarantee to our customers the removal of every mark and stain from every type of material, we are unfortunately are unable to do so.
All the house hold items cleaned as per item nature and care, some go for wet cleaning and some go under dry clean process and charges will be vary item wise and cleaning wise. Complete list of house hold items and approximate prices can be found on our website – www.saidrycleaners.com.
If customer knows which items goes under which process, we will process as per customer wish and hold no responsibility if it results in any damage to the item. If customers have no idea about the nature of cleaning then our cleaning staff examine the item and suggest the suitable type of cleaning and pricing before processing.
Before going ahead with a repair or alteration for which you will be charged, we will check with you to confirm the price and work.
We do our best to carefully inspect and tag or label each piece of clothing in order to prevent missing or misplacement’s. If your garment is not suitable for tagging or labeling, kindly do not give it for cleaning, any damages happened during tagging or result of tagging or post tagging Sai Drycleaners and Laundry Service holds no responsibility of it.
Sai Drycleaners and Laundry Service is not liable for clothing discoloring, shrinking, natural or periodic wear and tear or otherwise changing as a result of normal washing procedures. Sai Drycleaners and Laundry Service reserves the right to refuse to clean any garment.
Sai Drycleaners and Laundry Service is not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or dryclean bags such as money, jewellery or any other item. Kindly check pockets and compartments before giving for cleaning. While Sai Drycleaners and Laundry Service makes every attempt to detect and remove foreign objects from pockets or compartments, objects found are returned no matter what value they are of. Sai Drycleaners and Laundry Service does not guarantee its success in doing so. Furthermore Sai Drycleaners and Laundry Service is not responsible for damage to clothing or to the foreign object resulting from our process.
Sai Drycleaners and Laundry Service reserves the right to donate any clothes that have not been claimed. Sai Drycleaners and Laundry Service will donate any clothes that remain unclaimed after thirty (30) calendar days from the pick-up date. Post 30 days of pick up Sai Drycleaners and Laundry Service holds no liability of the clothes given for cleaning.
By accepting our terms and putting your dryclean into our bags and entrusting us with your clothes, you take ownership and responsibility of those items. Any disputes involving another parties items being cleaned using our services will be the responsibility of the customer, because you have accepted the ownership of those specified articles. Sai Drycleaners and Laundry Service holds no responsibility for any consequences that arise there after.
Sai Drycleaners and Laundry Service will not be held responsible to any form of health problems or health disorders or allergic reactions caused by the soaps and chemicals we use or the process we follow. If you have any form of health problems or health disorders or allergic reactions to certain soaps or chemicals, please inform us. However, because of previous washing cycles using the machines, we cannot guarantee that the clothes will not be mixed together with the soaps and chemicals you are allergic to. We cannot be held responsible even though you had stated you have health problems or health disorders or allergic reactions, this will also apply to those soaps and chemicals that you had stated above.
Sai Drycleaners and Laundry Service shall not be liable for any damage to the goods caused by moths, or other insects or any loss, damage or delay due to fire, flood, Act of God, civil war, commotion, or to any cause beyond the control of Sai Drycleaners and Laundry Service.
Sai Drycleaners and Laundry Service takes full responsibility for the cloths from the moment we issue receipt or pick up from you. Even though we exercise utmost care, there will be instances where items may get misplaced or lost, it is costumers responsibility to count and check every single items before leaving the shop.
In the unlikely event of damage please inform us within 24 hours of receiving your garment. If needed, you must return the damaged garment; we investigate the case and contact the customer within 48 hours.
Count discrepancies must be reported within 24 hours of our delivery of your garments. After that we will not assume any responsibility for damaged or missing items. We are not responsible for any loss after the order is delivered to your watchmen, security person, driver or other person authorized by you.
Please note these issues can only be resolved on mutual discussion because in India we do not have a system or authorised institute or organization to identify or examine how/why/who/when caused the damage or lost the item, but we will arrange an independent analysis by our staff and make an unbiased decision based upon the report. In order to serve you better we will fallow international Fabricare Cleaning Guidelines. According to the DLI’s Fair Claims Guide, a garment you bought last year would only be worth maximum 40% (percent) of the replacement cost.
It is your responsibility as a customer to remain honest. We will not be held responsible if you file any false claims, and will seek reasonable and appropriate compensation if you had any intention in harming the reputation of Sai Drycleaners and Laundry Service. Because there are human errors involved in service, if you have received any item because it was wrongly delivered to you then it will be your responsibility to notify us and return it. If you were to keep it in any way, then you will be held responsible for compensating us.
If you are not satisfied with the quality of our cleaning/repairs, please contact us within 48 hours. If appropriate we shall reprocess your garment at no extra cost. If you are still not satisfied we will refund the cost of cleaning/repair.
We reserve the right to change these service terms at any time and have the right to refuse service for anyone at any time. Our information will be available to you on our Website www.saidrycleaners.com. You will be able to find our service timings and prices.
If you have any questions regarding this agreement, please contact us at saidrycleaners09@gmail.com or call us on 9650492673, 9999058683, 9354202144.